Refund policy

Due to the nature of our products, all digital product purchases are generally non-refundable once the product or template has been accessed or downloaded.

However, we want you to have a positive experience. If you experience a genuine technical issue that prevents you from accessing or using your purchased template, please contact us within 7 days of purchase.

We may, at our discretion:

• Provide a replacement or new access link;
• Help resolve the technical issue;
• Provide an alternative copy of the purchased product; or
• Issue a refund where the product is demonstrably defective and we are unable to resolve the issue.

Refunds will generally not be provided for:

• Changing your mind after purchase;
• Purchasing the wrong product;
• Failure to read the product description before purchasing;
• Not knowing how to use Canva or another required platform;
• Not liking the design after purchase;
• Purchasing a product and later deciding that you no longer need it;
• Duplicate purchases made accidentally, where the digital product has already been accessed.

Before You Purchase

Please carefully review the product description, previews, included features, and requirements before completing your purchase.

If you're unsure whether a template is suitable for your business, contact us before purchasing and we'll be happy to help.

Exceptional Circumstances

Nothing in this policy is intended to remove or limit any consumer rights that cannot legally be excluded or limited under applicable South African law. Where a refund or other remedy is required by law, BIZ FILES will comply with the applicable legal requirements